Group Accommodation - Frequently Asked Questions

We want you to know what to expect before you arrive and what you will need to bring with you. Please
read the information below carefully when planning your group stay.

Will our group have exclusive use of the site?

Yes. When you book with us, the site is privatised exclusively for your group during your stay. You
will not be sharing the guest accommodation and facilities with another group, allowing you to enjoy your
time together in a private setting. Please note that there is always someone from our team on site for
assistance, security and site management.

What time is check-in and check-out?

Check-in is from 3:00 pm and check-out is by 11:00 am. Different check-in or check-out times may be
possible, but these must be agreed with us at the time of booking.

Is there someone on site during our stay?

Yes. There is always someone on site, so assistance is available should you need help during your stay.

Is the site covered by CCTV?

Yes. CCTV is in operation on site for security, safety and the protection of our guests and property.

Is there parking on site?

Yes. On-site car parking is available for guests. If you are travelling as a large group with several
vehicles, please let us know in advance so we can advise you on the most suitable parking arrangements.

Can a coach drop off and collect our group?

Yes. Coach drop-off and collection are possible. Please let us know in advance if your group will be
arriving or departing by coach.

Can I charge an electric vehicle on site?

No. We currently do not have facilities for charging electric vehicles. Please arrange to use a suitable
public EV charging point elsewhere.

Is there a swimming pool?

Yes. We have an indoor heated swimming pool, available all year round. Use of the swimming pool is charged by the hour and should be booked in advance. For safety and comfort, a maximum of 20 guests may use the swimming pool at any one time. If more than 20 members of your group would like to swim, separate sessions will need to be arranged. Pool sessions are subject to availability and our pool rules. Please remember that swimming towels are not provided, so guests should bring their own.

Are bed linen and bedding provided?

Bed linen is available for £7 + VAT per person, per stay, or you are welcome to bring your own. If you choose our linen option, we provide a bed sheet, pillows and pillowcases only. Duvets and duvet covers are not provided, so please bring your own.

Are towels provided?

No. Towels are not provided, including swimming towels. Please make sure everyone in your group
brings their own towels.

Do you provide soap, shampoo or toiletries?

No. We do not provide soap, shampoo, shower gel or other personal toiletries. Please bring
everything you will need for your stay.

Is the kitchen fully equipped?

The kitchen contains a limited selection of basic items, including some plates, cups and pans. However, it is not a fully equipped self-catering kitchen, and we cannot guarantee that every item your group may need will be available. Please bring all cooking equipment, utensils and other kitchen items that you expect to need during your stay.

Are deep-fat fryers allowed?

No. For safety reasons, deep-fat fryers are strictly not permitted anywhere on the premises.

Do you provide washing-up liquid or cleaning products?

No. We do not provide washing-up liquid or hand soap, so please bring your own. We have a professional dishwasher, and the correct dishwasher liquid for the machine is provided. Please do not use ordinary washing-up liquid or other detergents in the professional dishwasher. Only theproduct provided for the machine should be used.

Can we have a campfire?

Yes. One crate of campfire wood is provided free of charge per stay. If you require additional firewood, please check with us regarding availability and arrangements.

Are barbecue facilities available?

Yes. We have two barrel-style barbecues available for guests to use. Please note that charcoal and
barbecue utensils are not provided. You will need to bring your own charcoal, barbecue tools and
anything else you require for cooking on the barbecue. Barbecues must only be used in the permitted
areas and in accordance with our site safety rules.

Can we bring an outside caterer?

Yes. Outside caterers may be permitted on site, subject to our terms and conditions. Please discuss your catering arrangements with us in advance so that we can confirm any requirements.

Can we hold a wedding or wedding celebration on site?

Yes. Our site can accommodate weddings and wedding celebrations, subject to prior agreement and our terms and conditions. As the site is exclusive to your group during your booking, it provides a private setting for your wedding or celebration. Please discuss your plans with us before making firm arrangements with suppliers.

Can we set up a marquee for a wedding or event?

Yes. Marquees can be set up on site for weddings and other agreed events, subject to prior approval. The size, location, installation and removal arrangements for the marquee must be agreed with us in advance. Any marquee company working on site must comply with our site requirements and applicable terms and conditions.

Can we use our own wedding planner?

Yes. You are welcome to use a professional wedding planner. Your wedding planner should liaise with
us in advance regarding access, timings, suppliers, setup and any other arrangements affecting the site.

Can we use our own wedding caterer?

Yes. You can arrange your own wedding caterer, subject to prior agreement and our terms and conditions. Please discuss the arrangements with us in advance, particularly if your caterer requires additional equipment, power, water, preparation areas or early access.

Can wedding suppliers access the site before the event?

Access for wedding planners, caterers, marquee companies and other suppliers must be arranged with us in advance. Suppliers should not arrive before your agreed check-in time unless early access has been specifically agreed with us.

Is smoking permitted?

Smoking is permitted only in designated smoking areas. Smoking is not permitted inside the accommodation or in any other non-designated areas.

Are dogs or other pets allowed?

Dogs are not normally permitted unless agreed with us in advance. If you would like to bring a dog or
other pet, please ask before booking. Permission must be confirmed by us in advance.

Can taxis pick us up and drop us off?

Yes. Taxis can pick up and drop off at the property. We recommend booking taxis in advance, particularly for larger groups and evening journeys.

Is there public transport nearby?

Public transport in the area is very limited. There is approximately one bus service twice a day, so we strongly recommend that guests do not rely on public transport during their stay. Please consider arranging your own vehicles, taxis, minibus or coach transport in advance.

Is fishing allowed on the lake?

No. Fishing is not permitted on the lake. Guests are also not permitted to swim, boat or take part in any other activity on or in the lake. Please ensure that everyone in your group is aware of this rule.

Can we camp on site?

Yes. Camping may be possible for an additional charge, subject to availability and prior agreement. We may be able to accommodate both tents and campervans. Please discuss your requirements with us before booking, as additional charges and terms and conditions may apply.

Can we make special arrangements for our group?

Where possible, we are happy to discuss special arrangements. Any exceptions or additional arrangements – including different check-in/check-out times, dogs, camping, campervans, marquees, weddings or outside catering – must be agreed with us in advance.

What should we bring with us?

We strongly recommend preparing in advance, particularly when organising a large group.

Please remember to bring:

  • Duvets and duvet covers
  • Bed linen if you do not purchase our £7 + VAT linen option
  • Towels and swimming towels
  • Soap, shampoo, shower gel and toiletries
  • Hand soap
  • Washing-up liquid
  • Any cooking equipment and kitchen utensils you require
  • Charcoal for the barbecues
  • Barbecue utensils and tools
  • Any other personal or group supplies you may need

If there is something you know your group will need, please bring it with you rather than assuming it
will be provided

Still have a question?

If you are unsure about what is provided, what you should bring or whether something is permitted, please contact us before your stay. For weddings and larger events, we recommend discussing your plans with us before booking suppliers or making firm arrangements so that we can make sure your plans are suitable for the site.